Versatile IT professional with 15+ years in systems administration, network infrastructure,
and technical support — plus a career spanning customer service, team leadership, and
operations management that gives me a rare ability to communicate across every level of
an organization. Currently serving as System Information Specialist at D&B Supply,
managing everything from network security and cloud migrations to server maintenance and
internal tooling. Actively growing full stack web development skills in PHP, Laravel,
Livewire, JavaScript, and CSS — building and maintaining production applications with
a focus on QOL improvements and clean, maintainable code. Known for solving problems
methodically, training teams effectively, and always leaving things better than I found them.
D&B Supply — Caldwell, Idaho
- Manage and maintain company-wide network infrastructure including routers, switches, firewalls, and wireless access points across multiple locations
- Lead project management for new store openings and building deployments — coordinating hardware, connectivity, and software rollouts from the ground up
- Implemented and maintain network security measures including firewalls, intrusion detection systems (IDS), and VPNs to protect company data and systems
- Migrated on-premises servers, applications, and data into cloud-based environments (AWS / Azure) with minimal disruption to business operations
- Upgraded hardware components (RAM, storage, processors) and deployed antivirus solutions across the organization's network
- Configured and support VoIP phone systems for internal communications across all locations
- Collaborated with software developers to troubleshoot and resolve issues with custom applications; actively developing full stack web skills (PHP, Laravel, Livewire, CSS, JS) — building internal tools and shipping QOL improvements with a focus on continued growth
- Managed server upgrades including PHP/framework version bumps and resolution of breaking changes, and performed regular patching and system updates
- Leveraged PowerShell scripting for automation of software deployments, system configurations, and routine administrative tasks
- Performed system backups and disaster recovery procedures; maintained business continuity plans
- Managed IT vendor relationships and procurement, ensuring cost-effective hardware/software acquisitions that met business needs
- Created and maintained documentation including user guides, SOPs, and troubleshooting manuals; provided training sessions for end-users and colleagues
- Managed IT asset inventory tracking across all locations — computers, laptops, servers, printers, and peripherals
Kelly Services (Apple) — Troy, Michigan
- Provided prompt and accurate chat-based technical support for Apple iOS products, resolving hardware and software issues efficiently
- Assisted team leads with escalations and special projects; trained and mentored newer agents
Kelly Services (Apple) — Troy, Michigan
- Delivered phone-based technical support for Apple iOS products; maintained high resolution rates and customer satisfaction scores
- Supported team leads and participated in new agent training and onboarding
Mastec Advanced Technologies — Gainesville, Georgia
- Performed satellite system installations, upgrades, and quality control inspections at customer sites
- Conducted site surveys and troubleshot technical system issues from equipment through signal quality
- Delivered strong customer service experiences in the field, working independently across a variety of site types and conditions
Consolidated Communications — Charleston, Illinois
- Provided advanced technical support for telecommunications products including IPTV, ADSL internet, and VoIP services
- Served in a leadership support capacity — backing team leads, training new agents, and handling escalated cases and special projects
Rogers Petroleum — Morristown, Tennessee
- Managed full store operations including staff scheduling, hiring, training, coaching, and performance management
- Prepared and managed annual budget; analyzed variances and initiated corrective actions to meet financial objectives
- Maintained vendor relationships, managed inventory and procurement, and ensured compliance with all operational and legal requirements
Sycamore Shoals Hospital — Elizabethton, Tennessee
- Performed inpatient and outpatient phlebotomy and therapeutic procedures; trained clinical phlebotomy students
- Managed departmental website; served on Quality Improvement Board; oversaw Atlas outreach medical program connecting doctors' offices and nursing facilities to patient results